Customer Service Representative - Turkish and English Lisboa

Customer Service Representative - Turkish and English

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a
-
-
- kind marketplace for buying and selling special objects. Each week we offer over 75, 000 unique items in auction, carefully curated by our passionate in‑house experts. Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale‑up, we proudly live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

What does the role involve?

You engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department is essential for retaining customers and serving as a crucial link between departments, closely working with Sales, Experts and other teams to improve the overall Customer Experience. You bring valuable feedback to enhance our services.

This Is Who You Are

You are motivated by providing delight to our customers, communicate clearly, and aim to deliver excellent support in a patient and empathetic way. In addition, you are:

• Proficient in speaking and writing Turkish and English; strong communication skills
• Strong analytical and critical thinking skills
• Preferably have previous experience in a customer service environment or a customer‑related role (hospitality, tourism, retail, call‑centre, etc. )
• Can quickly switch between various customer channels, like phone and e‑mail
• Can positively interact with your team and other departments
• Available to work 40 hours per week
• Willing to commute to our Lisbon office and work in the office at least 2 days per week
• Flexible to work at least 2 weekends a month and on some public holidays
• The role is based in Lisbon, Portugal

Hear what our current CS Representative says about the role:

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast‑paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki. "

In return

• Permanent contract (with a 6‑month probation period)
• Competitive annual gross base salary of 18, 000€-23, 000€ depending on level, competencies, and experience
• Health insurance from day 1 (including dental coverage) with access to multiple hospitals and clinics and a vast wellness network
• Work‑from‑home allowance to help with monthly household bills
• Commuting between your home and our office covered by Catawiki
• Amazing office right in the centre of Lisbon

Why You'll Love Working with Us

• Create a visible impact by working at scale in a global organisation that serves millions of customers across 80+ categories – every role has a broad scope that directly impacts both customers and the business
• Learn and grow with us through our Learning & Development initiatives, clear development plans, and mentorship programmes designed to support career progression
• A culture of connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one‑of‑a‑kind marketplace. We foster an inclusive and queer‑friendly work environment, committed to making every Catawikian feel welcomed and empowered
• Celebrate life’s moments with us at Catawiki. When you join, you’ll receive a €100 Catavoucher, and on each birthday, you’ll get a €50 Catavoucher. Enjoy an extra day off each year to “Pursue Your Passion”. We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawickans are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. Some roles may allow 100% remote or fully office‑based arrangements as stated in the job description.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

Seniority level: Associate | Employment type: Full‑time | Job function: Other | Industries: Internet Marketplace Platforms