Customer Service Representative with Dutch Porto

Overview

We’re collaborating with a
- tier Outsourcing/BPO consultancy that’s on the lookout for a Dutch-speaking Customer Service pro to join their team in Porto. If you're
- focused,
- savvy, and thrive in a dynamic environment—this could be your next big move!

Location & Contract

Location: Porto, Portugal (On-site)

Contract Type: 6-Month Fixed Term

Employment Type: Full-time

Remuneration: Base Salary + Bonuses

What You’ll Do

• Handle inbound calls and assist customers with inquiries
• Support bookings, vehicle availability, and reservation updates
• Provide guidance on policies, insurance, and extra services
• Identify upselling opportunities and promote added value
• Resolve customer complaints professionally and efficiently
• Maintain accurate records of customer interactions

What You Bring

• Native/fluent in Dutch (C2) + English fluency (min. B2)
• 1+ year of experience in a customer service or contact center role (preferred)
• Sales-driven mindset with a passion for helping customers
• Comfortable using digital tools and platforms
• Great interpersonal & communication skills
• Problem-solving attitude and ability to resolve conflicts

What’s On Offer

• Opportunity to support a
  - renowned travel & tourism brand
• Work schedule: Monday – Friday | 8AM–5PM
• Competitive salary +
  - based bonuses
• Career growth opportunities within the BPO sector
• Supportive and multicultural team environment
• Travel perks and exclusive discounts
• And much more!

Ready to
- start your international career in sunny Porto? Apply today!

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Time
Opportunities

Departamento: Information & Technology

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