Customer Service Representative with Finnish Lisboa

Customer Service Representative with Finnish
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative with Finnish, Lisbon

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Client:

Wibit Consulting & Services (Wibit
CS)

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

138ea217bc8a

Job Views:

4

Posted:

02. 05. 2025

Expiry Date:

16. 06. 2025

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Job Description:

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

? Join Our Network!
We’re always open to welcoming new talent into our growing community.

? Global Partnerships, Strong Workforce
Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!

We are partnering with a leading Outsourcing/BPO consultancy to recruit a Finnish-speaking Customer Service Representative for their team in Lisbon. This is a fantastic opportunity to work with a global travel and tourism brand and help deliver exceptional customer experiences!

Location: Lisbon (on-site)
Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement
Industry: Outsourcing/BPO
Languages: Finnish (C2) & English (B2+)
Compensation: Base salary

? Key Responsibilities

? Manage customer communication via phone, email, live chat, and social media
Provide timely and accurate answers to inquiries regarding products, services, and basic technical issues
? Log and maintain case records using internal systems
? Escalate complex or unresolved issues to the relevant teams
? Collaborate with colleagues to resolve issues and improve processes
? Manage your ticket queue and follow supervisor instructions effectively

? Requirements
? Native/Fluent in Finnish (C2) with good English (B2+)
? Strong communication skills across platforms
? Basic understanding of customer service principles and troubleshooting
? Previous experience with CRM, ticketing, or support systems (preferred)
? Team player with excellent organizational and multitasking skills
? Willingness to learn, adapt, and grow in a dynamic environment
? Available for rotational shifts (Mon–Fri, between 07:00h–19:00h)

? What’s in It for You
? Work with a renowned travel & tourism brand
? Competitive salary and performance incentives
? Professional development within the BPO industry
? Supportive, multicultural work environment
Access to exclusive travel perks and discounts
? And much more!

Take the next step in your career and bring your Finnish language skills to the heart of Portugal!