Customer Service Representative with Foreign Languages Lisboa

Customer Service Representative with Foreign Languages
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative with Foreign Languages, Lisbon

Client:

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

2a2566824191

Job Views:

3

Posted:

01. 06. 2025

Expiry Date:

16. 07. 2025

Job Description:

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.

Location:Lisbon or Porto, Portugal
Employment Type: Full-time

We are seeking a
- oriented and reliable professional to provide
- quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy
- solving in a
- paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
• Support customers with
  - related inquiries, including verifying identity and confirming account details.
• Follow regulatory requirements and internal protocols as specified by the client.
• Diagnose problems and provide effective, customized solutions to meet customer needs.
• Ensure timely
  - up and resolution of customer issues to maintain high satisfaction levels.
• Keep detailed and accurate records of all customer interactions and updates in internal systems.
• Work collaboratively with team members to achieve service targets and exchange best practices.

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in foreign languages (C2 level) both spoken and written; fluent in English (C1 level).
• At least one year of customer service experience with a strong focus on customer satisfaction.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in
  - paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Familiarity with automated customer support software and platforms is preferred.
• Strong
  - solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and
  - time
  - site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.
• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24/7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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