Customer Service Representative with French (Lisbon) Lisboa

Customer Service Representative with French (Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

Join a leading global travel & tourism brand and become part of a team that delivers exceptional service experiences across borders! As a French-speaking Customer Service Representative, you will help travelers from around the world get the assistance they need—right from the comfort of your home.

Location: Lisbon, Portugal (Remote)
Employment Type: Permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: French (C2) & English (B2+)
Compensation: Base salary +
- based incentives

Responsibilities:

Handle customer interactions across phone, email, chat, and social media
Provide clear and accurate information aligned with company policies
? Assist with product/service inquiries and basic troubleshooting
Document interactions and case details thoroughly
Escalate unresolved or complex issues when needed
Collaborate with colleagues and tech teams for effective resolutions
? Manage and prioritize your service ticket queue
Share feedback to help improve internal processes

Requirements:
Native/fluent in French (C2), fluent in English (B2+)
Excellent communication skills across channels
Basic understanding of customer service practices
Quick to learn new systems and tools
Strong
- solving abilities
Well-organized,
- oriented, and multitasker
Adaptable to a
- paced support environment

What’s in it for you:
Opportunity to work with a global leader in travel
Competitive salary with
- based bonuses
Career development in the BPO sector
Friendly and collaborative work culture
? Access to exclusive travel perks and discounts
And much more!

Ready to launch your international customer support career from home? Apply now and be the voice of a
- class brand!

#French
Jobs #Remote
Jobs #Customer
Service #Lisbon
Jobs #Travel
Industry #Work
From
Home #Support
Roles #BPOJobs #Job
Opportunity #France
To
Portugal #Relocation
Not
Required