Customer Service Representative With German Porto

Customer Service Representative With German
Porto
Porto, Porto District, Portugal

In collaboration we areworking with a leading Outsourcing / BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location : Porto, Portugal

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary + bonuses

DUTIES AND RESPONSIBILITIES :

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN / TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and / or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a
  - oriented way, support of central marketing campaigns

REQUIREMENTS :

• Native / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and / or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER :

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8 : 00 am – 8 : 00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

Customer Service Representative • Porto, Porto District, Portugal