Customer Service Representative With Italian Lisboa

Customer Service Representative With Italian
Lisboa
Lisboa, Lisboa, Portugal

We're partnering with a leading Outsourcing/BPO consultancy supporting a global travel & tourism brand. This is an excellent opportunity for Italian speakers to deliver exceptional service while enjoying the vibrant lifestyle of Lisbon.

Location: Lisbon, Portugal (On-site)

Employment Type: 1-year contract

Industry: Outsourcing / BPO – Travel & Tourism

Languages: Italian (C2) + English (B2)

Compensation: Base salary + incentives

Your role will include:

Handling customer interactions via phone, email, chat & social media

Providing accurate information and support on products & services

Assisting with technical inquiries and troubleshooting issues

Documenting cases and updating systems accurately

Managing a personal queue of service tickets and prioritizing tasks

Collaborating with teams to ensure proper case closure and service quality

What you'll need:

Native/fluent Italian (C2) & strong English (B2)

Previous customer service experience

Excellent verbal and written communication skills

Basic troubleshooting abilities & eagerness to learn new tools

Strong organizational and multitasking skills

Team-oriented mindset with adaptability in a
- paced environment

What's on offer:

Work with a global travel & tourism leader

Competitive salary + performance incentives

Career growth within the BPO industry

Collaborative, international work environment

Exclusive travel perks and discounts

And much more