Customer Service Representative with Italian

Customer Service Representative with Italian
Lisboa
Lisboa, Lisboa, Portugal

Join a globally recognized travel & tourism brand from the comfort of your home in Portugal! ? As an Italian-speaking Customer Service Representative, you’ll be helping customers across various platforms while gaining professional growth in a supportive and international environment. ? ?

Location: Lisbon, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possible extension or permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Italian (C2) & English (B2+)
Compensation: Base salary +
- based incentives

? What You’ll Be Doing

? Interact with customers through phone, email, live chat, and social media
? Provide clear and accurate responses while following company procedures
? Assist with general inquiries, product info, and basic troubleshooting
? Log and manage support requests in internal systems
? Escalate complex cases to
- level support if needed
? Collaborate with colleagues and tech teams to ensure issue resolution
? Prioritize and organize service tickets effectively
? Share ideas to enhance customer support operations

? What We’re Looking For
? Native or fluent Italian (C2) speaker with good English skills (B2+)
? Confident communicator across all channels
? Quick learner with basic tech troubleshooting abilities
⚙ Capable of adapting to new software tools and systems
? Detail-oriented and highly organized multitasker
? Proactive team player ready to grow in a
- paced environment

? What You’ll Get
? Work with a globally known travel brand
? Competitive salary plus bonuses based on performance
? Supportive, multicultural work culture
? Access to exclusive travel perks and discounts
? Opportunities for professional growth within the BPO industry
? And much more!

Take your career on a journey from the comfort of your home — apply today! ? ?

#Italian
Jobs #Remote
Work #Customer
Service
Jobs #Lisbon
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From
Home #Travel
Industry #Italy
To
Portugal #Job
Opportunity #Support
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