Customer Service Role - German Speaker Lisboa

Customer Service Role - German Speaker
Lisboa
Lisboa, Lisboa, Portugal

Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in German. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.

Responsibilities:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information is gathered
• Resolve and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality issues
• Handle employee absences according to established guidelines
• Ensure customer