Customer Service Specialist | Dutch Speaker

Position Snapshot

• Location: Lisbon (Linda-a-Velha) or Braga
• Company: Nestlé Business Services
• Employment type: Full-time / Hybrid model or 100% remote
• Language: Fluent in Dutch and English (C1 level required)

About Us

Nestlé Business Services (NBS) is at the core of the Nestlé Group. We provide services in Supply Chain, Finance, Human Resources, Digital and Social Media, CRM, and consumer service to connect Nestlé—and iconic brands like Nespresso—with millions of consumers worldwide. We are seeking eager, team‑oriented, digitally skilled talents with an entrepreneurial mindset who can thrive in a fast‑paced, dynamic environment.

Position Summary

We are currently looking for a Customer Service Specialist for the Nespresso brand at Nestlé Business Services. This professional is responsible for all service relationship contacts with our customers.

A Day in the Life

• Maintain contact with customers via phone, e‑mail, chat, and other communication channels for both B2C and B2B clients.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.
• Prioritize first‑contact resolution to enhance the customer experience and streamline service delivery.
• Manage complaints effectively with empathy and efficiency, turning feedback into opportunities for service improvement.
• Advise customers and prospective customers about our diverse product and service offerings to foster loyalty.
• Spark customer interest by presenting our full product range and its benefits.

What Makes You Successful?

• 1‑2 years of experience in customer engagement services (required)
• Proficiency in Microsoft Office (Outlook, Power
  Point, Excel, etc. )
• Fluent in Dutch and English (C1 level)
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and a collaborative approach
• Strong organizational and results‑oriented skills to excel in a dynamic environment
• Demonstrable work ethic and respectful behavior

What We Offer

• Development of your expertise in Nestlé’s Shared Services Business
• Exclusive access to the Nespresso Credit Club – purchase Nespresso products with special employee conditions
• Being part of a culturally diverse team
• Opportunities for national and international experience
• Flexible working environment
• Engagement and wellness activities
• Competitive salary with an annual performance‑based bonus
• Meal allowance
• Flexible benefits – choose options that best suit your needs (health insurance, gym memberships, professional training, etc. )
• Membership in the Nestlé Club with discounts at various partners
• Free high‑quality coffee at the office
• Special employee discounts at selected retailers
• Availability of company equipment tailored to your professional needs
• Medical support available at our office
• Access to e‑learning courses and training programs to help you achieve your career goals
• Opportunities for career development at both national and international levels

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

Industries

Food and Beverage Services

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