Customer Service Specialist English Speaker

Start Date: Immediate

Join a leading global brand in Lisbon as a Customer Service Specialist. This is a
- time
- site role, ideal for candidates seeking stability, growth, and an international work environment.

Role Overview

The specialist will assist customers through phone, email, and chat, providing clear and friendly support. Training is fully paid and provided upon start.

Main Responsibilities

• Deliver professional customer support across all channels
• Help customers with product, order, or account questions
• Troubleshoot issues and elevate when necessary
• Enter accurate information in the internal systems
• Ensure strong levels of customer satisfaction

Requirements

• Fluent English
• EU citizenship or valid Portuguese work permit
• Customer‑oriented mindset
• Ability to work in rotational shifts (Mon‑Sun)
• Comfortable working on‑site in Lisbon

Whats Offered

• Permanent contract
• Competitive monthly salary 14 salaries/year
• Private health & life insurance
• Meal allowance
• Performance bonuses (depending on project)Paid training
• Growth & promotion opportunities
• 22‑25 days annual leave