Customer Service Specialist French + C1 English Lisboa

Overview

Customer Service Specialist French + C1 English – role at CBTalents. org. The position is based in Lisbon, Portugal (On
Site). Start date is 4 September 2025. Contract Type: CDD Fixed Term, 6 months.

Location

Lisbon, Portugal (On
Site)

Start Date

4 September 2025

Contract Type

CDD Fixed Term, 6 months

Responsibilities

• Handle incoming calls, emails, and chats from customers in French and English
• Provide accurate information, troubleshooting, and
  - contact resolution
• Ensure customer satisfaction while following company procedures
• Escalate complex cases when necessary and follow up on pending issues

Schedule & Time Off

• Shifts: Monday to Sunday, 24/7 operations (rotating shifts including night shifts)
• Days Off: 2 rotating days per week

Requirements

• Native/Fluent French and C1 level English (verified through Harver English assessment)
• At least 1 year of experience in Customer Service
• Strong
  - solving and communication skills
• EU ID, Residence Card, Manifestação de Interesse, or valid visa (subject to consultation)

Compensation & Benefits

• Salary: Base Salary 900/month × 14 months/year
• Performance Bonus: 100/month × 11 months/year
• Welcome Bonus: 1, 000 (paid after joining)
• Position Bonus (Braga only): 20 × 12 months/year (not Lisbon)

Allowances

• Meal Allowance: 7. 23/day worked
• Transport Allowance: 20/month

Health Insurance

• Coverage starts on Day 1 (paid monthly by employee, free after 6 months)

Relocation Package (Lisbon only)

• Reimbursement of airfare up to 400 (Economy class) after 6 months
• Room in a shared apartment (max 12 months) rent 280/month incl. utilities (deducted from payslip)

Recruitment Process

• Application Submission
• Application Validation
• First Call
• Online Tests (including English)
• First Interview
• Client Interview (if applicable)
• Job Offer
• Hired

Why Join Us in Lisbon?

A vibrant city with an international workplace, career development opportunities, and the chance to work with a dynamic team serving customers worldwide in sunny Portugal.

If you’re ready to grow your customer service career in an exciting, multicultural environment, apply now and secure your spot for 4 September 2025.