Customer Service Specialist - German Speaker (P) Viseu

Customer Service Specialist - German Speaker (P)
Viseu
Viseu, Viseu District, Portugal

**German Technical Advisor for Porsche - Lisbon, Portugal**:
- Req ID#: 358550- Lisboa, Portugal, PT**German Technical Advisor for Porsche - Lisbon, Portugal**:
- Customer Service**Be a Champion at Sitel Group®**:Sitel Group® is a global leader in
-
- end customer experience products and solutions, with 160, 000 people around the globe, working from home or one of our MAX Hubs. Our
- winning culture is built on 35+ years of
- leading experience and commitment to improving the employee experience. We celebrate successes and reward our people for the fantastic work they do every day. If you're ready to be part of our outstanding and winning team, wear the champion's hoodie and become a Sitel hero. We will invest in your talent, develop your skills and help you reach your peak. We are creating champions to succeed in the CX Championship. In this game, we play like legends. **Join the winners club. **:**Do you want to work with a company that has strived to translate performance into speed - and success - in the most intelligent way possible? **Are you a top performer looking for the best place to become a **CX champion**? Are you ambitious and aiming for a victorious career? Are you a **German **native or fluent with strong **English **communication skills? **We have the greatest challenge for you!**In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes **Porsche **what it is. As a brand, as a company, and as an automotive manufacturer. To be **the best of the match** as a **customer service specialist**, your goals will be:
- Inbound support (e. G. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc. )- Cross-sales (e. G. clarification of
- related questions, extending subscriptions, etc. )- Outbound support (e. G. related Smart Mobility or
- Performance Services)- Case monitoring (Monitoring, handling and - if necessary - escalation of open cases)- Response Card (e. G. handling of response cards, administration of opt. Ins and opt. Outs)- Meet and exceed our service quality goals, compliance regulations and productivity
- Create amazing experience that people value and we are proud
- Be responsible to follow the direction of management and provide feedback
To be a winner in our league, you will need to be talented in the following:
- **Native German**:
- Advanced level of **English **(at least C1) both verbal and
- No employment termination due to just cause in work
- Knowledgeable in Windows-based and Microsoft Office Applications- Secure handling of IT
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing
- High passion for automotive topics and digital
- Make empowerment business decisions with little
- Demonstrate out of the box thinking in order to resolve customer
- Proficient documentation and
- taking;



must be able to clearlydocument
- Maintain a clear understanding of policy and procedures and warranty
- Understand the geography of the respective markets working for and being able to identify regions and
- High-speed internet access and appropriate conditions for remote
- **Must hold EU citizenship or valid work permit for Portugal**:**Background**- Experience in the customer service/ call center industry is
- 1-year working experience within technical areas;



or 1-year workingexperience within automotive OEM customer service;



or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)**Champion’s Award Culture. **:Looking forward to joining our league and **rise the cup**? For our **heroes **the best **prizes**:
- Competitive wages and
- Private healthcare
- Paid professional technical
- Monthly
- based
- Continuous learning/development opportunities and competitive career
- A safe, friendly, creative, innovative and technological
- International and multicultural environment (celebrations, our Sitel
Fit wellness program, initiatives to develop your skills and events to increase the team spirit)**#Be
AChampion**:We are calling up for our unbeaten team!**We want your talent. We will make you a champion. ****Follow us. **:**German Technical Advisor for Porsche - Lisbon, Portugal**:**Job Segment**:CRM, Relationship Manager, Call Center, Social Media, Technology, Customer Service, Marketing