Customer Service Specialist - German Speaker (P) Viseu

Customer Service Specialist - German Speaker (P)
Viseu
Viseu, Viseu District, Portugal

**Come and work with us. ****Do you want to belong with the customer service team and help to build the world's most loyal travel community? **Are you**German** native or fluent with strong**English** communication skills? Looking to make your career in a multicultural environment? **So we have the perfect opportunity for you!**Your future project: join our**German Claims and Safety **team. **Airbnb** is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. As a customer service specialist in this project, your daily responsibilities will include:
- Communicate friendly and efficiently with the customers and provide relevant
- Be the person responsible to deal with property damage
- Handle sensitive issues that were reported during ongoing reservations or after they are
- Analyze the customer situation and assess the property
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of** German **(C2)- Advanced level of **English** (at least C1) both verbal and
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing
- Analytical and
- solving skills with strong attention to
- Background in mediation, dispute or conflict resolution is a
- Desire to learn and advance, be a curious investigator and problem
- High-speed internet access and appropriate conditions for remote
- **Must hold EU citizenship or valid work permit for Portugal**:**Benefits. **- Signing
- Relocation
- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. **About Foundever**Foundever is a global leader in the customer experience (CX) industry. With 170, 000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and
- first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.