Customer Service Specialist (Native European Portuguese)
col-wide
Job Description:
Work Schedule:
Monday to Sunday: 08:00 AM – 08:00 PM (rotational shifts)
8-hour shifts with 2 rotational days off per week
Compensation:
Competitive salary package (details available during the recruitment process)
Additional performance and attendance bonuses available
Key Responsibilities:
Provide exceptional customer support via phone, email, and chat in Portuguese and English.
Address customer inquiries, complaints, and issues with professionalism and efficiency.
Ensure accurate and timely resolutions to customer problems.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain
-
- date knowledge of products, services, and company policies.
Document all customer interactions and feedback accurately.
Qualifications:
Language Skills:Native-level proficiency in European Portuguese.
B2 level proficiency in English.
Excellent communication and interpersonal skills.
Strong
- solving abilities and attention to detail.
Ability to adapt to a
- paced and dynamic work environment.
Previous experience in customer service or related roles is a plus.
Benefits:
Comprehensive training to ensure success in the role.
Opportunities for professional growth within a supportive and multicultural environment.
Health insurance and other benefits as per company policy.
- Informações detalhadas sobre a oferta de emprego
Empresa: Tn Portugal Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 21. 6. 2025
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