Customer Service Specialist (Native European Portuguese)

Customer Service Specialist (Native European Portuguese)
Lisboa
Lisboa, Lisboa, Portugal

Work Schedule:

• Monday to Sunday: 08:00 AM – 08:00 PM (rotational shifts)
• 8-hour shifts with 2 rotational days off per week

Compensation:

• Competitive salary package (details available during the recruitment process)
• Additional performance and attendance bonuses available

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat in Portuguese and English.
• Address customer inquiries, complaints, and issues with professionalism and efficiency.
• Ensure accurate and timely resolutions to customer problems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain
  -
  - date knowledge of products, services, and company policies.
• Document all customer interactions and feedback accurately.

Qualifications:

• Language Skills:
  • Native-level proficiency in European Portuguese.
  • B2 level proficiency in English.
• Excellent communication and interpersonal skills.
• Strong
  - solving abilities and attention to detail.
• Ability to adapt to a
  - paced and dynamic work environment.
• Previous experience in customer service or related roles is a plus.

Benefits:

• Comprehensive training to ensure success in the role.
• Opportunities for professional growth within a supportive and multicultural environment.
• Health insurance and other benefits as per company policy.