Customer Service Specialist (Native European Portuguese) Lisboa

Customer Service Specialist (Native European Portuguese)
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Specialist (Native European Portuguese)

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Customer Service Specialist (Native European Portuguese)

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- Monday to Sunday:

08:

00 AM – 08:

00 PM (rotational shifts)

- 8-hour shifts with 2 rotational days off per week

Work Schedule:

- Monday to Sunday:

08:

00 AM – 08:

00 PM (rotational shifts)

- 8-hour shifts with 2 rotational days off per week

Compensation:

- Competitive salary package (details available during the recruitment process)

- Additional performance and attendance bonuses available

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat in Portuguese and English.
• Address customer inquiries, complaints, and issues with professionalism and efficiency.
• Ensure accurate and timely resolutions to customer problems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain
  -
  - date knowledge of products, services, and company policies.
• Document all customer interactions and feedback accurately.

Qualifications:

- Language Skills:

- Native-level proficiency in European Portuguese.

- B2 level proficiency in English.

• Excellent communication and interpersonal skills.
• Strong
  - solving abilities and attention to detail.
• Ability to adapt to a
  - paced and dynamic work environment.
• Previous experience in customer service or related roles is a plus.

Benefits:

• Comprehensive training to ensure success in the role.
• Opportunities for professional growth within a supportive and multicultural environment.
• Health insurance and other benefits as per company policy.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Other

- Industries

Information Services

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