Customer Service Supply Chain (M/F/D) Sintra

Customer Service Supply Chain (M/F/D)
Sintra
Sintra, Lisboa, Portugal

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In Portugal, we have a team of more than 400 employees and two factories (in Albergaria-a-velha and Mem Martins), which we intend to grow and give opportunities to new talents!

Mission:

As a Customer Service Supply Chain, you will be the key liaison between our Operations/Supply Chain team and our retail customers. Your mission will be to ensure
- tier service levels, execute logistics trade terms, and support promotional initiatives while building strong client relationships.

You will

• Develop and implement collaborative plans with retail customers.
• Ensure compliance with agreed logistics trade terms and customer satisfaction.
• Support the Sales team in executing promotional plans and product assortment changes.
• Track and improve key service KPIs (OTIF, VF, Penalties).
• Be the focal point for logistics discussions with customers and Sales teams.
• Lead logistics negotiations and
  - solving initiatives.
• Manage a team of order management specialists.
• Foster strong relationships with internal teams and external partners

You have:

• Bachelor’s degree in Business Administration, Economics, or Engineering.
• 2 to 4 years of experience in Supply Chain or in a similar position in the FMCG sector (preferred);
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and
  - solving abilities.
• Proficient in Microsoft Office (including an advanced level MS Excel) and other relevant software.
• Willingness to travel;
• Proficiency in Portuguese and English (mandatory), advance level of Spanish (preferred);

You are:

• Eager to learn and to contribute for change;
• Self-motivated and curious;
• Willing to have impact on a changing environment;
• Proactive, with sense of responsibility.
• An effective communicator with a collaborative approach and focused on mutual understanding.

Ready to make an impact? Apply now and be part of our success story! If you are interested and meet all the above mentioned criteria, do not hesitate to send us your CV.

This process will be carried out in accordance with the principle of
- discrimination and equal opportunities, employing a universal recruitment approach based on the merits and abilities of the candidates.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution and Supply Chain

• Industries

  Food and Beverage Manufacturing

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