Customer Service Supply Chain (M/F/D) Mem Martins

Customer Service Supply Chain (M/F/D)
Lisboa
Mem Martins, Lisboa, Portugal

At Grupo Bimbo, we are in search of talent who want to nourish a better world. Do you want to be part of a great company that feeds the world through significant actions? This is your opportunity to collaborate with us and become a member of a vast global community dedicated to delivering delicious and nutritious food to everyone's hands. Grupo Bimbo is the world's largest baking company. We are present in 33 countries and four continents: Americas, Europe, Africa, and Asia. We manufacture over 13, 000 different products in categories such as bread, pastries, cookies, and toasted bread.

In Portugal, we have a team of more than 400 employees and two factories (in Albergaria-a-velha and Mem Martins), which we intend to grow and give opportunities to new talents!

Mission:

As a Customer Service Supply Chain, you will be the key liaison between our Operations/Supply Chain team and our retail customers. Your mission will be to ensure
- tier service levels, execute logistics trade terms, and support promotional initiatives while building strong client relationships.

You will

• Develop and implement collaborative plans with retail customers.
• Ensure compliance with agreed logistics trade terms and customer satisfaction.
• Support the Sales team in executing promotional plans and product assortment changes.
• Track and improve key service KPIs (OTIF, VF, Penalties).
• Be the focal point for logistics discussions with customers and Sales teams.
• Lead logistics negotiations and
  - solving initiatives.
• Manage a team of order management specialists.
• Foster strong relationships with internal teams and external partners

You have:

• Bachelor’s degree in Business Administration, Economics, or Engineering.
• 2 to 4 years of experience in Supply Chain or in a similar position in the FMCG sector (preferred);
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and
  - solving abilities.
• Proficient in Microsoft Office (including an advanced level MS Excel) and other relevant software.
• Willingness to travel;
• Proficiency in Portuguese and English (mandatory), advance level of Spanish (preferred);

You are:

• Eager to learn and to contribute for change;
• Self-motivated and curious;
• Willing to have impact on a changing environment;
• Proactive, with sense of responsibility.
• An effective communicator with a collaborative approach and focused on mutual understanding.