Customer Service Support French Speakers

Job Title

Customer Service Support French Speakers

Location

Porto, Portugal (On‑Site)

Schedule

Monday – Saturday, 7:00 AM – 7:00 PM

Requirement

Must live within 30 km of Porto.

About The Role

We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support customers using telecom products, providing clear guidance, troubleshooting assistance, and high‑quality service across phone, email, and chat.

Key Responsibilities

• Handle customer inquiries in French with professionalism and empathy
• Assist customers with telecom services, troubleshooting, plan information, and billing issues
• Support service activations, modifications, and problem resolution
• Collaborate with technical and operational teams to ensure accurate and timely solutions
• Guide customers to improve their overall service experience
• Share customer feedback to support continuous improvement

Requirements

• Fluency in French (spoken and written)
• Good communication skills and customer‑oriented mindset
• Ability to work on‑site in Porto
• Previous experience in customer support is a plus, especially in telecom

What We Offer

• Competitive salary
• Full training on telecom products and procedures
• Supportive team environment
• Opportunities for career growth