Customer Service Support - Maternity Replacement (Oeiras) Lisboa

Overview

Customer Service Support - Maternity Replacement (Oeiras)

Join to apply for the Customer Service Support - Maternity Replacement (Oeiras) role at Europcar Mobility Group

Responsibilities

• Assist customers with product/service inquiries, orders, and account management.
• Resolve customer complaints and escalate unresolved issues to management.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on product features, pricing, and policies.
• Follow up with customers to ensure satisfaction and gather feedback.
• Supervise and guarantee that the quality of the telephone service and any other type of contact addressed to the Call Center is in accordance with CIA standards and meets the objectives established by evaluating the recordings and monitoring carried out continuously by the trainer and quality manager of the area, always with the objective of providing a high quality service to our client.
• Interact with partners on a daily basis to resolve incidents, escalation requests.
• Give support to all areas of Call Center Management (C4W/Galileo/europcar.com, GDS Online etc) if necessary for business reasons or absences.
• Supervise client implants and ensure that tasks defined for any client are accomplished with maximum efficiency and client satisfaction.
• Maternity Leave replacement.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage