Customer Service Support Oeiras

Customer Service Support
Oeiras
Oeiras, Distrito de Lisboa, Portugal

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. Customer Service Support page is loaded## Customer Service Supportlocations: Oeirastime type: Full timeposted on: Posted Todayjob requisition id: JR107308## **Job Description*** **Supervise and guarantee that the quality of the telephone service and any other type of contact addressed to the Call Center is in accordance with CIA standards and meets the objectives established by evaluating the recordings and monitoring carried out continuously by the trainer and quality manager of the area, always with the objective of providing a high quality service to our client*** **Interact with partners on a daily basis to resolve incidents, escalations requests*** **Give support to all areas of Call Center Management (C4W/Galileo/europcar.com, GDS Online etc) if necessary for business reasons or absences. *** **Supervise client implants and ensure that tasks defined for any client are accomplished with maximum efficiency and client satisfaction. ****Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more,
- demand or on subscription, relying on a fleet of more than 250. 000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing
- cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8, 000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at:

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