Customer Service Support Lisboa

Customer Service Support
Lisboa
Lisboa, Lisboa, Portugal

• Supervise and guarantee that the quality of the telephone service and any other type of contact addressed to the Call Center is in accordance with CIA standards and meets the objectives established by evaluating the recordings and monitoring carried out continuously by the trainer and quality manager of the area, always with the objective of providing a high quality service to our client

• Interact with partners on a daily basis to resolve incidents, escalations requests

• Give support to all areas of Call Center Management , GDS Online etc) if necessary for business reasons or absences.

• Supervise client implants and ensure that tasks defined for any client are accomplished with maximum efficiency and client satisfaction.