Customer Service Team Leader - German
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Job Description
- Lead a team of customer service representatives to deliver
- quality service to global customers; - Manage the order process for all key accounts, including updates with customers, forecasting, and managing internal contacts;
- Monitor and analyse key performance indicators to drive continuous improvement;
- Manage escalated customer complaints and resolve them satisfactorily;
- Implement customer service protocols and procedures to ensure consistent service delivery;
- Coordinate with other departments to ensure seamless customer experiences;
- Undertake regular training and development sessions for the team;
- Contribute to the development of customer service strategies and initiatives;
- Ensure compliance with regulatory standards and company policies.
The Successful Applicant
- 3 years of team leading or 5 years of relevant operations expertise;
- Strong leadership skills and the ability to motivate a team;
- Excellent communication and interpersonal skills;
- Bilingual in English and German, with a minimum C1 level;
- A
- focused approach and a strong desire to achieve customer satisfaction.
What's On Offer
- Hybrid working;
- A supportive and collaborative work culture;
- Opportunities for continuous professional development and career progression.
- Informações detalhadas sobre a oferta de emprego
Empresa: Michael Page Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 23. 5. 2025
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