Customer Service Technician (M/F)

Customer Service Technician (M/F)
Viseu
Viseu, Viseu District, Portugal

Tecnimede Group is a Portuguese multinational company with more than 40 years of experience in the life cycle of medicinal products for human use — from development and production to promotion and marketing. Its mission is to improve and preserve human life and health.

With exports to over 100 countries worldwide, the Group has a direct presence in six countries (Portugal, Spain, Italy, Morocco, Colombia, and Brazil) and a strong focus on international expansion and strategic partnerships.

We are looking to strengthen our team with a Customer Service Technician.

Responsibilities:

- Provide customer support in the areas of order management, requests, and complaints.

- Record and monitor requests using the CRM system (Salesforce).

- Collaborate with internal teams to resolve issues and ensure customer satisfaction.

- Analyse processes and suggest improvements to enhance service efficiency and quality.

Requirements:

- Experience in customer service, preferably in the healthcare or pharmaceutical sector.

- Knowledge of Salesforce CRM and SAP will be a strong advantage.

- Excellent communication and
- solving skills.

- Team spirit, organisational ability, and multitasking capacity.

- Fluency in Spanish and English will be valued.

In accordance with the provisions of the GDPR and other applicable data protection legislation, the hiring company guarantees that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which it was collected.