Customer Service With Dutch For Online Booking

Customer Service With Dutch For Online Booking
Viseu
Viseu, Viseu District, Portugal

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

Location: Remote, Portugal

Contract Type: 6-month contract, renewable

Languages: Dutch (C2) and English (B2)

About the Role

You will be providing customer service to clients of one of the largest online travel agencies, providing lodging reservation services in over 220 countries and territories. They also sell flights in 55 markets and offer tours and activities in more than 1, 300 cities worldwide.

We are looking for a Customer Service Representative to provide
- quality support to Dutch-speaking customers. This role is ideal for someone with excellent communication skills and a passion for travel and customer satisfaction.

Key Responsibilities

• Provide support to customers via inbound calls, outbound calls, and online channels according to client requirements.
• Assist customers with reservations, payments, and account inquiries.
• Resolve routine issues regarding the client’s products and services.
• Ensure a high level of customer satisfaction through efficient and professional service.

Requirements

• Dutch – C2 level
• English – B2 level
• Previous experience in Customer Service is a plus.
• Experience in the travel or online booking industry is highly valued.
• Strong communication and
  - solving skills.
• Availability to work remotely from Portugal.

Working Schedule

• Monday to Friday: 07:30 – 17:00
• Days off: Saturday and Sunday

What We Offer

• Base salary: 1, 100€ gross/month
• Complexity bonus: 100€ gross/month
• Meal allowance: 7. 63€ per working day (paid on a card,
  - free)
• Fully remote position within Portugal
• International, supportive, and multicultural work environment
• Opportunity to work for one of the world’s leading travel companies

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

To apply, please send your CV including your full name, phone number, and personal email address. You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.