Customer Service with French language - Apoio ao cliente em língua francesa (remoto) Faro

Customer Service with French language - Apoio ao cliente em língua francesa (remoto)
Faro
Faro, Faro District, Portugal

Work from anywhere in Portugal! (Offer available only for candidates already based in Portugal)

A leading automotive group is looking for motivated professionals to join its customer support team in Lisbon. In this role, you will be responsible for delivering
- quality service to users, ensuring an excellent customer experience and achieving performance objectives in quality, efficiency, and service.

Job Details

• Contract type: 6-month contract with the possibility of renewal
• Language requirement: Fluent French (C2 level) – English at B1 level

Responsibilities

• Manage reservations: creation, modification, and cancellation
• Administrative tasks related to reservations: issuing tickets, modifications, and cancellations
• Provide accurate,
  - time information to support customer
  - making
• Deliver service that exceeds customer expectations
• Actively listen and adapt support to the individual needs of each customer

Candidate Profile

• Excellent communication skills and customer focus
• Empathy,
  - oriented mindset, and team spirit
• Previous customer support experience will be valued
• Availability to work rotating shifts

Conditions and Benefits

• Base salary (gross): €880 × 14 months
• Performance bonus (gross): up to €150 per month
• Meal allowance: €7. 23 per working day (meal card)
• Health insurance: available from day one with a monthly
  - payment; free after 6 months of contract

Are you ready to take the next step in your career?

Real Recruitment Solutions is a recruitment agency that will support you throughout all stages of your interview process. By applying with us, you will have the opportunity to speak with our recruiters to get all the details about the role, salary, and conditions. Our mission is to support you every step of the way. We share one goal: helping you find a job where you feel satisfied.