Customer Service With German - Apoio Ao Cliente Em Alemão Porto

Customer Service With German - Apoio Ao Cliente Em Alemão
Porto
Porto, Porto District, Portugal

We are recruiting on behalf of our client, a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present in many European markets, including Portugal. You will sign the contract directly with the Portuguese employer.

We are looking for a German-speaking Customer Service Representative to join an international team remotely in Portugal. You will provide services for the company that develops innovative mobile
-
- sale solutions, enabling small businesses to accept card payments easily and affordably. The company operates in over 30 countries with more than 1, 000 employees worldwide, offering
- edge services to merchants.

Key Responsibilities:

• Provide customer support to German-speaking clients via phone, email, chat, and social media.
• Assist merchants with questions and inquiries about products and services.
• Optimize
  - related processes to increase satisfaction.
• Collaborate with internal teams, including Sales and Marketing.

Requirements:

• German language skills at C2 level.
• English language skills at B2 level or higher.
• Previous contact center or customer service experience is an advantage.
• Comfortable using technology such as smartphones, tablets, or computers.
• Strong communication skills, patience, and a
  - oriented mindset.
• Ability to stay organized and calm under pressure.
• Curious, proactive, and persistent in solving issues.

Offer:

• Base salary: €1, 100 gross per month.
• Skill adder bonus: €100 gross per month for the first 12 months.
• Meal allowance: €7. 63 net per working day.
• First contract for 6 months.
• Rotating shifts between 08:00 and 19:00, Monday to Sunday, with two days off (rotative). There is a possibility to extend shifts to 21:00 based on client needs, but this has not occurred since the project began.

Join a dynamic company with a strong international presence, where your customer service skills and German language proficiency will be highly valued. Apply today to become part of a team dedicated to supporting merchants worldwide.

Real Recruitment Solutions is a recruitment agency that will assist you throughout your interview process. By applying with us, you will speak with our recruiters to get information about the offer, salary, and conditions. We will advise and support you at every step. Our goal is to help you find a job that satisfies you.

To apply, please send your CV including your full name, phone number, and email address. You give your GDPR consent for your CV details to be shared directly with our client for recruitment purposes.