Customer Service With German

Overview

Customer Support roles in Lisbon, Portugal (onsite and remote) across multiple languages (German, Dutch, Turkish, Italian). Positions are with global outsourcing/tech companies providing customer, technical support and content moderation services. Roles involve assisting users/clients, troubleshooting, and ensuring a positive user experience.

Main Responsibilities

• Provide professional support to users via chat, email, and phone.
• Perform
  - level technical troubleshooting and problem solving.
• Log questions, incidents, problems and requests with accurate information.
• Research and respond promptly in accordance with established guidelines and procedures.
• Escalate incidents to higher tier support when needed and provide ongoing updates to customers.
• Support internal teams during new product releases and drive monitoring/measurement/alerting improvements.
• Collaborate with product/development teams to address issues and gather user feedback.
• Stay informed on new features to provide accurate assistance.
• Work in shifts as required, including occasional Saturdays for technical operations.

Qualifications & Skills

• Fluent in the target language (e. g. , German, Dutch, Turkish, Italian) with strong English proficiency where stated.
• Analytic and
  - solving skills; ability to acquire
  - depth knowledge of technologies and products.
• Clear communication, effective listening, and
  - focused mindset.
• Ability to manage multiple tasks in a
  - paced environment.
• Relevant academic background or prior experience in customer support is valued.

What’s Offered / Benefits

• Full-time contract with compensation that may include base salary, bonuses, health insurance and meal allowance, depending on the role.
• Relocation support where applicable (e. g. , Lisbon-based roles or remote positions in Portugal).
• Potential for career growth and professional development within a global organization.

Locations & Requirements

• Lisbon, Portugal (on-site roles) with relocation support available.
• Remote-in-Portugal options for some roles; EU/Portuguese work rights required.
• EU citizenship or full working rights may be required for certain postings.

Example Roles (illustrative)

• Customer Support with German in Lisbon – responsibilities include providing support via chat, email, and phone; resolving platform issues; collaborating with product teams; English and German language requirements as specified in postings.
• Customer Support with Dutch – responsibilities include
  - level client support across channels; platform guidance; product/feature knowledge; and relocation options where applicable.
• Customer Support / Compliance Specialist with Polish – responsibilities include PCI-DSS guidance, documentation of interactions, and meeting performance targets; requires Polish and English proficiency.
• Customer Support with Italian/Turkish – responsibilities include
  - language support, pre/post-sales assistance, and customer feedback collection; requires respective language proficiency.

Note: By applying, you consent to processing of your personal data for recruitment purposes in line with GDPR. This description reflects multiple postings; exact requirements vary by role.