Customer service with German Lisboa

Customer service with German
Lisboa
Lisboa, Lisboa, Portugal

Are you fluent in German and ready to
- start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service,
- savvy, and eager to grow, this is the opportunity for you!

Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with potential for extension or permanent hire
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses

? What You’ll Do

? Engage with customers across phone, email, chat, and social media
? Provide product and service information clearly and professionally
? Assist with basic troubleshooting and technical questions
? Accurately document customer cases in internal systems
? Escalate complex issues when necessary for resolution
? Collaborate with internal teams to ensure timely support
? Manage service ticket queues and prioritize effectively
? Contribute ideas to improve customer service processes

? What We’re Looking For
? Native/Fluent in German (C2) + Fluent in English (B2+)
? 1+ year experience in customer service (preferably in tech/travel)
? Strong communication skills across all channels
? Able to handle technical issues with a structured approach
? Quick learner with new software and systems
? Team player with
- solving mindset
? Detail-oriented and able to manage multiple tasks
? Willingness to work rotating shifts between 5AM–10PM, Mon–Fri

? What’s on Offer
? Work for a
- renowned travel brand
? Performance-based incentives
? Growth opportunities within a top BPO employer
? Collaborative and international work culture
✈ Travel discounts and exclusive perks
✨ And more great benefits!

Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!

#German
Jobs #Customer
Support #Lisbon
Careers #Travel
Jobs #Multilingual
Jobs #BPOCareers #Work
In
Portugal #Service
Excellence