Customer Service with German - remote Lisboa

Customer Service with German - remote
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service with German - remote, Lisboa

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Location:

Lisboa, Portugal

Job Category:

Customer Service

EU work permit required:

Yes

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Job Views:

7

Posted:

07. 08. 2025

Expiry Date:

21. 09. 2025

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Job Description:

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.

We are looking for a German-speaking Customer Service Representative to join an international team remotely in Portugal. You will be providing services for the customers of the company that develops innovative mobile
-
- sale solutions, enabling small businesses to accept card payments easily and affordably. It operates in over 30 countries with more than 1, 000 employees worldwide, providing
- edge services to merchants.

Key Responsibilities:

• Provide customer support to German-speaking clients by phone, email, chat, and social media.
• Assist merchants with questions and inquiries about products and services.
• Actively optimize
  - related processes to increase customer satisfaction.
• Collaborate closely with internal teams, including Sales and Marketing.

Requirements:

• German language skills at C2 level.
• English language skills at B2 level or higher.
• Previous contact center or customer service experience is an advantage.
• Confident using technology such as smartphones, tablets, or computers.
• Strong communication skills, patience, and a
  - oriented mindset.
• Ability to stay organized and calm under pressure.
• Curious, proactive, and persistent in solving issues.

Offer:

• Skill adder bonus: €100 gross per month for the first 12 months.
• Meal allowance: €7. 63 net per working day.
• First contract signed for 6 months.
• Rotative shifts between 08:00 and 19:00, Monday to Sunday, with two days off (rotative). Although the possibility exists to extend shifts to 21:00 based on client needs, this has not occurred since the project began.

Join a dynamic company with a strong international presence, where your skills in customer service and German will be highly valued. Apply today to become part of a team dedicated to supporting merchants worldwide.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.