Customer service with Italian

Job Title: Customer Service Representative (Italian + English)

Start Date: 19012026

Location: Lisbon, Portugal (Onsite)

Markets Supported: Italy + UK

Overview

You will support users of an advanced medical device used for insulin and other subcutaneous drug delivery. Your role is to answer customer inquiries during a distribution transition in Europe, provide clear guidance, and ensure a safe, empathetic user experience.

Main Responsibilities

• Handle inbound calls and emails in Italian + English
• Provide product usage support and technical clarification
• Reassure customers during distribution model changes
• Process required documentation, orders, and shipping requests
• Register all cases accurately following compliance standards

Requirements

• Fluent Italian + English
• Strong communication and problem‑solving skills
• Ability to understand device instructions (training provided)
• Customer service experience preferred

Training

Fully paid training after signing the Selection Agreement.

Covers device knowledge, tools, systems, procedures, and communication.

Completion required before employment contract.

Working Hours

40h/week, rotational shifts (may include weekends).

1‑hour lunch break.

Portuguese public holidays apply.

Salary (Total Monthly Package 22 working days example)

With Apartment Option

Total monthly package: 1, 086. 66

Without Apartment Option

Total monthly package: 1, 366. 55

(Values include all mandatory allowances and meal card; apartment option includes benefitinkind. )

Benefits

Health insurance from day one of the employment contract.

Meal card (tax‑exempt).

Vacation: 2022 days depending on start year.

Holiday + Christmas allowances included in monthly package.

Optional shared accommodation for candidates living 100+ km away (utilities included, 14 months, no pets).

Contract

Selection Agreement, Training, Employment Contract.

12‑month contract, renewable.

1‑month trial period.