Customer Solutions Expert, French speaker Lisboa

Customer Solutions Expert, French speaker
Lisboa
Lisboa, Lisboa, Portugal

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Customer Solutions Expert, French speaker, Lisboa

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Client:

Pipedrive

Location:

Lisboa, Portugal

Job Category:

Other

-€0-0/monthly

EU work permit required:

Yes

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Job Views:

14

Posted:

03. 05. 2025

Expiry Date:

17. 06. 2025

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Job Description:

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with
-
- use, powerful tools that make everyday work faster and easier. Today, our
- based software is trusted by over 100, 000 companies and used in 179 countries. We have grown from a
- person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and
- enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Nous recherchons
- e spécialiste en solutions client, francophone, pour accompagner notre clientèle depuis notre bureau de Lisbonne. Dans ce rôle, vous collaborerez avec notre équipe de support pour répondre à toutes les questions et demandes de nos clients. Si vous aimez aider et avoir un impact positif,
- nous – nous serions ravis de vous rencontrer!

• Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
• Assist customers via live chat and on the telephone
• Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features
• Identify the root causes of customer issues and offer appropriate solutions
• Help Pipedrive grow by turning both existing and new customers into loyal fans

• Fluency in spoken and written French and English, other languages are a plus [e. g. , Portuguese, German, Spanish]
• At least one year of experience working in a
  - facing role
• Excellent interpersonal and communication skills
• Ability to multitask and chat with several customers simultaneously
• Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
• A good understanding of email systems, filtering, spam and
  - mail integration
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
• Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

• A
  - driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A
  - class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, public transport, technology, etc. )

Pipedrive is an
- opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. #LI-Hybrid #LI-MM1

Nous recherchons
- e spécialiste en solutions client, francophone, pour accompagner nos clients et renforcer notre équipe de support à Lisbonne.

If this is something for you, send us your resume (in English) or a link to your Linked
In profile and please add why we should pay extra attention to your application.