Customer Solutions Expert - Lisbon - Hybrid Lisboa

Customer Solutions Expert - Lisbon - Hybrid
Lisboa
Lisboa, Lisboa, Portugal

Do you like technology and are interested in working in this area?

Do you have experience in customer support?

Are you fluent in English and Portuguese (both languages needed), curious by nature, eager to learn but also willing to share your knowledge?

If you've always dreamed of joining a rapidly growing project, this offer is for you!

Don't miss this opportunity to work in a Hybrid system in Lisbon, we look forward to meeting you!

Your mission:

• Provide technical support to customers, 100% in English and also in Portuguese;
• Have customer satisfaction as the main objective;
• Inform customers about the company's products and services in English, as well as their advantages

What you must have:

• Have at least
  - school diploma or equivalent;
• Have experience in a customer relationship role (preferred);
• Be fluent in English (native level, or
  - native C1+) and in Portuguese;
• Have strong computer skills;
• Be communicative and have the power of argumentation;
• Be a team player;
• Must be living in Lisbon and have availability to work in a Hybrid model (some days in office, some days from home, to be adjusted with the managers)
• Must have all the documents needed to work legally in Portugal

What can we offer:

• Base salary: 1. 126€ gross p/month
• Meal allowance: 10, 20€ net p/day
• Performance bonus: up to 13% of annual salary (paid in full, once)
• Shift allowance
• Bonus Flexben: 130€ per month (usable for expenses related to
• technology, training, healthcare, remote office supplies, childcare
• vouchers, etc. )
• Schedules: 8h rotative shifts with two days off (Monday to Sunday, including full night shifts eventually, according to the needs - shifts can be rotative per week)
• Location: Lisbon - Hybrid

Is this the challenge for you? Apply now!