Customer Specialist (Portuguese Market)

Full-time, 100% Remote – Funchal, Madeira

A few years ago at Mapit Io
T, we started with a clear idea:

that every rider could stay connected to their motorcycle in a simple, smart, and safe way through our devices.

Today, that idea already connects thousands of users… and we’re ready to go much further. ? We are growing in Spain and Portugal, and our next destination is the USA.

? About the Role

Become an expert in our products and services, acting as the first point of contact for our clients.

Respond to and resolve customer inquiries via email, chat, and phone.

Manage tickets and incidents in CRM systems (e. g. , Zendesk, Hub
Spot).

Coordinate with the internal Tech team to resolve complex cases.

Identify opportunities and propose improvements in support processes.

Prepare reports on feedback and satisfaction metrics (CSAT, NPS…).

Collaborate in the creation and maintenance of the knowledge base or FAQs.

You are highly autonomous, organized, and proactive, with exceptional communication skills that allow you to anticipate problems and offer solutions to improve the customer experience.

Additionally

Ideally 4+ years of experience in customer support in Saa
S B2B and B2C roles, or equivalent transferable experience.

Experience in the tech industry and startups is highly valued.

Experience in B2C customer retention.

Hub
Spot experience is a plus.

Technical Skills

Experience managing CRM platforms (Hub
Spot).

Technical aptitude: ability to understand and explain technical concepts to clients and other internal stakeholders.

Familiarity with ticketing tools and systems.

Curiosity and ability to troubleshoot complex customer inquiries.

Languages

Native Portuguese.

Fluent Spanish and English.

Soft Skills

High level of
- organization and productivity.

Clear communication, teamwork, and customer orientation

Excellent written and verbal communication skills.

Time management and prioritization skills.

Ability to work effectively with multiple teams in a remote, international, and multilingual environment.

Ability to handle multiple tasks across different platforms and communication channels.

? What We Offer

Competitive salary, depending on experience.

International projects with real impact and professional development opportunities.

Flexible schedule with Friday afternoons off.

100% remote.

1⃣ First Interview – People

An initial chat to understand your experience and motivations, and to tell you more about Mapit Io
T.

2⃣ Second Interview – Head of Marketing & CS

A deeper conversation focused on the role, exploring your skills and how you tackle real project challenges.

3⃣ Background Check & References

Before the offer, we validate information and speak with references to get to know you better.

4⃣ Offer

If everything aligns, we’ll send you our proposal to join the team.