Customer Succes ES/EN - Apprenticeship (M/F) Lisboa

Customer Succes ES/EN - Apprenticeship (M/F)
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Veesion

Location:

Lisboa, Portugal

Job Category:

Other

-€0-0/yearly

EU work permit required:

Yes

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Job Views:

3

Posted:

08. 05. 2025

Expiry Date:

22. 06. 2025

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Job Description:

Job Description

The position of CSM is crucial to Veesion's success: you will be the key to ensuring the satisfaction of our customers. You will handle onboarding, formation, and customer satisfaction.

You will also be in daily contact with the technical teams (developers and technicians), which will allow you to expand your knowledge on transversal subjects. You will evolve in a young, international, and stimulating environment!

The objective? Maximize customer satisfaction to build customer loyalty, so you'll have to anticipate the friction points they might have by taking into account the customer's use of the product.

Your role at Veesion will be to:

• Identify and respond to customer needs
• Ensure customer satisfaction
• Help with the organization and distribution of the team's tasks
• Create customer documents (instructional sheets, documents, and internal processes)

Your profile

• You are eager to join a young, dynamic, and ambitious startup!
• You know how to work independently, be proactive, and have good interpersonal skills.
• You have a good critical sense, you like to analyze problems and find solutions.
• You speak English (native) and Spanish (native).
• European citizenship or work permit for Portugal.
• Joining this ambitious project in a
  - growth phase will open opportunities for your future career.
• Get familiar with
  - edge AI technologies.
• Receive personalized onboarding and support to enhance your skills.
• Overachieve to gain more responsibilities: we value performance, not seniority.
• Join a company with an international work environment (2 offices, 28+ nationalities).

Interview Process

We are committed to a rapid recruitment process in 3 steps:

• An initial interview with our talent acquisition team to introduce you to the company, answer your questions, and get to know you.
• An interview with one of our CSM managers, to tell you more about the position and ask you more technical questions.
• A final interview with our Team Manager, in our offices for the ultimate fit.

Benefits include:

• Competitive compensation
• Health Insurance from day one
• Joining a company that fosters diversity, equity, and inclusion
• Opportunities to gain skills and responsibilities quickly