Customer Success Advisor Lisboa

Customer Success Advisor
Lisboa
Lisboa, Lisboa, Portugal

**Build your future with Sovos. **If you are looking for an opportunity where
- minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employeesat Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer. Sound like this might be the opportunity you have been looking for? It’s not about what you have done somewhere else, it’s all about what you are capable of doing here. **The Work You’ll Do**:The Customer Success Advisor proactively engages with customers to ensure they get value out of Sovos products and services. The Customer Success Advisor is an internal advocate for Sovos customers, provides access to Sovos resources and assists with implementing the resolution to issues. The Customer Success Advisor is the primary point of contact with our customers and assists with coordinating other internal teams - including Sales, Marketing, Product Management and Client Operations. - Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. _- What are my responsibilities going to be, more specifically? _- Understand business priorities, technology landscape and internal stakeholders. - Manage a territory of SMB and enterprise accounts to ensure Sovos customers are receiving value from their Sovos products and services. - Conduct recurring meetings with customers to understand current state of the accounts, the outcomes they are looking to achieve with Sovos solutions and help guide customers towards best practices in working with Sovos. - Monitor Customer Health - identify opportunities to grow with Sovos but also customers potentially at risk of leaving Sovos. Implement action plans to mitigate churn risk. - Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption. - Promote available content - including webinars, best practice guides, user guides, and the Sovos online portal. - Reinforce important communications about Sovos products, including
- Proactively engage customers to understand intent to renew Sovos solutions. Drive renewal readiness by helping customers navigate the process and internal communication. - Facilitate escalation management and issue resolution. - Ensure responses to customer inquiries. - Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities. - Provide feedback to continuously improve processes and programs**What We Need From You**:
- 1-2 years’ experience in
- facing roles (ex. Customer Success, Services, Support, Sales)
- Ability to manage strict deadlines and work
- Effective communication skills at all levels - including with senior management and technical
- Essential Job Functions- Interact effectively with teammates, colleagues, and
- Drive retention for SMB & enterprise
- Comprehend and communicate
- Concentrate, analyze and resolve problems**What Does Sovos Offer You? **- The tools to enhance your life - because we want you to enjoy your life outside of work_- Continuing opportunities for further Learning & Development- Progressive Wellness Program- A chance to work with talented and passionate people in a rewarding and
- driven environment!- Mentoring Programs- Management Bootcamps and Development Trainings- Yearly performance reviews where compensation and performance are assessed and rewarded
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)- Visit our careers page to learn more!Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. (this Is new - make sure to add It!)**Company Background