Customer Success Associate

Customer Success Associate
Viseu
Viseu, Viseu District, Portugal

About Meet
Geek

Meet
Geek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, Meet
Geek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.

From Zoom to Teams to Google Meet, Meet
Geek integrates with 5, 000+ tools like Hub
Spot, Slack, Notion, Salesforce, and more — helping revenue, product, and operations teams turn conversations into structured workflows.

Thousands of companies in 100+ countries already trust us. Backed by
- tier investors and led by a team of AI, NLP, and systems engineering veterans, Meet
Geek is redefining what meetings can do.

It's a great time to join Meet
Geek. We’re a quickly growing remote team,
- funded, and helping thousands of teams improve their meetings.

About Meet
Geek

We’re looking for a Customer Success Associate who’s passionate about helping customers succeed — and curious about what’s next in AI, automation, and workflow design.

This role blends customer support, customer success, and operations. You’ll help users go beyond meeting notes and unlock the full power of Meet
Geek’s agentic capabilities — from automated
- ups to
- time action triggers.

About the Role

? Technical Troubleshooting

Support users through questions about agent setup, integrations, or system behavior. Collaborate with engineering to resolve edge cases.

? Customer Onboarding & Success

Guide new customers from kickoff to activation. Help teams integrate Meet
Geek into daily operations, measure value, and drive adoption.

? CRM & Billing Ownership

Manage Stripe billing flows (upgrades and cancellations). Ensure customers have clarity on billing and account status.

? Knowledge & Self-Service Support

Contribute to our help center and knowledge base by creating and updating articles, troubleshooting guides, and best practices.

? Source Expansion Opportunities for Sales

Identify new opportunities during support and customer interactions. Surface warm leads and expansion potential to the sales team.

About You

• 2–3 years in a
  - facing Saa
  S role (Customer Support, Onboarding, Sales Engineer)
• You’ve built automation flows before (Zapier, Make, bots, API triggers, etc. )
• Consultative and empathetic — you love helping users streamline and optimize
• Familiar with tools like Slack, Intercom, Notion, Google Workspace, CRMs
• Fluent in English, and other language required (French, German or Spanish)

Benefits & perks:

• Work remotely
• Competitive salary and equity
• Bonus via Bonusly (rewards and recognition)
• Being part of a rockstar team
• Opportunity to work with
  - edge technology

Are you up for a new challenge? ?

Does joining as an early employee at a
- funded and
- potential AI
- up sound good to you?

If so, just drop a link to your Linked
In profile here (that's really all we need). If it looks like a fit, we'll be in touch with you very soon.

Before you apply

At Meet
Geek, we're all about pushing boundaries and aiming high, which makes for an awesome learning and growth experience. But it also means we expect a lot from each other. If you're excited about the role and ready to give it your best, don’t hesitate to apply.

About us

Meet
Geek was founded in 2020 by 3 technical
- founders with significant experience in software engineering, artificial intelligence, and natural language processing, and is backed by Early
Game Ventures, one of the leading venture capital firms in Romania (UI Path’s den).