Customer Success / Brand Protection Manager (Portugal) Setúbal

Customer Success / Brand Protection Manager (Portugal)
Setúbal
Setúbal, Setubal, Portugal

Who we are

Brand
Monitor is a Legal
Tech company representing 400+ global brands in the fight against counterfeiting and IP infringement. With our proprietary software, mobile app, and an international network of legal experts, we scale
- protection programs across 30+ countries including Turkey, India, Egypt, China, and Brazil.

Who are we looking for

We’re hiring a Customer Success Manager (Brand Protection) to own a portfolio of
- counterfeiting projects for EU clients. You will be the
-
- day face of Brand
Monitor for your accounts—coordinating internal legal/ops/analytics teams, ensuring measurable enforcement results.

What you’ll do

• Manage a portfolio of
  - protection projects across multiple jurisdictions.
• Drive outcomes and report on measurable results for each project.
• Coordinate internal legal, operations, and analytics teams with clear priorities and accountability.
• Communicate directly with clients: handle requests, run regular update calls, and ensure high satisfaction.
• Prepare
  - facing reports and presentations; turn data into clear recommendations.
• Build and maintain strong relationships with EU brands.
• Develop deep product knowledge and become a
  - to expert in our enforcement methodology.
• Support the sales team in client meetings and
  - sales scoping with enforcement/IP strategy inputs.

What you bring

• Law degree is required.
• 3+ years in one or more of the following:

Customer Success / Account Management in B2B services;

Brand Protection / Anti-Counterfeiting roles with global brands;

Legal professional coordinating enforcement or IP-related client projects;

• Knowledge of Intellectual Property law;
  - on IP enforcement is a plus.
• Excellent communication and relationship skills; confident with clients.
• Strong organization and the ability to manage multiple priorities.
• English: C1+ (written & spoken)

What we offer

• Work with
  - renowned brands and
  - impact cases.
• Ownership, visibility, and an opportunity to lead as we scale.
• Competitive salary + performance bonus.
• Fast-growing team and real impact against the global counterfeit problem.

If this sounds
- and you’re looking for meaningful,
- ownership work with real
- we’d love to hear from you!