Customer Success / Brand Protection Manager (Portugal) Lisboa

Customer Success / Brand Protection Manager (Portugal)
Lisboa
Lisboa, Lisboa, Portugal

Who we are
Brand
Monitor is a Legal
Tech company representing 400+ global brands in the fight against counterfeiting and IP infringement. With our proprietary software, mobile app, and an international network of legal experts, we scale
- protection programs across 30+ countries including Turkey, India, Egypt, China, and Brazil.
Who are we looking for
We’re hiring a Customer Success Manager (Brand Protection) to own a portfolio of
- counterfeiting projects for EU clients. You will be the
-
- day face of Brand
Monitor for your accounts—coordinating internal legal/ops/analytics teams, ensuring measurable enforcement results.
What you’ll do
Manage a portfolio of
- protection projects across multiple jurisdictions.
Drive outcomes and report on measurable results for each project.
Coordinate internal legal, operations, and analytics teams with clear priorities and accountability.
Communicate directly with clients: handle requests, run regular update calls, and ensure high satisfaction.
Prepare
- facing reports and presentations; turn data into clear recommendations.
Build and maintain strong relationships with EU brands.
Develop deep product knowledge and become a
- to expert in our enforcement methodology.
Support the sales team in client meetings and
- sales scoping with enforcement/IP strategy inputs.
What you bring
Law degree is required.
3+ years in one or more of the following:
Customer Success / Account Management in B2B services;
Brand Protection / Anti-Counterfeiting roles with global brands;
Legal professional coordinating enforcement or IP-related client projects;
Knowledge of Intellectual Property law ;
- on IP enforcement is a plus.
Excellent communication and relationship skills; confident with clients.
Strong organization and the ability to manage multiple priorities.
English: C1+ (written & spoken)
What we offer
Work with
- renowned brands and
- impact cases.
Ownership, visibility, and an opportunity to lead as we scale.
Competitive salary + performance bonus.
Fast-growing team and real impact against the global counterfeit problem.
If this sounds
- and you’re looking for meaningful,
- ownership work with real
- we’d love to hear from you!