Customer Success Engineer - Mobile Maia

Customer Success Engineer - Mobile
Maia
Maia, Porto District, Portugal

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Nonius is a leading provider of
Guest Technology Solutionsfor the hospitality industry, serving over500, 000 hotel rooms worldwide. Our solutions includecloud and edge computing, AI, Io
T, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology forhealthcare, maritime, and
- living spaces, integrating with global partners like
Samsung, LG, Google, and Appleto drive seamless innovation.

Job Description

We’re looking for a Customer Success Engineer to support our
Mobile product, the most comprehensive and highly integrated mobile app platform for digitizing the guest journey, currently deployed in nearly 1, 000 hotels worldwide.

This is a
- time,
- site position at our Maia, Portugal office.

Key Responsibilities

• Technical support for
  - boarding new clients, including configuration of the platform and integrations with 3rd party systems;
• Technical support for existing clients, including investigating logs and reviewing configurations;
• Technical support to sales people on
  - up and running demos or Po
  Cs;
• Respond to queries on
  - specific issues on installation & ongoing;
• Bug catching & testing new features for the developers;
• Update training materials & documentation for colleagues;
• Collect and bring issues to the Product Manager;
• Communication and relationship with customers to guide them;
• Answering calls and replying to email in relation to the product support.

Must Have

• Degree in Informatics, Systems, Electronics, or equivalent working experience;
• Fluent in English, both spoken and written;
• Excited about immersing yourself in the world of technology;
• Strong empathy and communication skills, with the ability to manage customer expectations effectively;
• Creative, resourceful,
  - oriented and highly organized.

Nice to Have

• Understanding of programming concepts;
• Knowledge of networking fundamentals;
• Experience with the Linux command line;
• Experience with scripting languages and SQL;
• Previous experience in similar roles;
• Background in customer service;
• Proficiency in additional languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• Real responsibilities and autonomy
• Expand your knowledge of various countries and regions
• Great career opportunity in a
  - evolving Technology company
• Contribute to the greater experience of millions of Travellers around the World!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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