Customer Success Engineer - TV & Cast Maia

Customer Success Engineer - TV & Cast
Maia
Maia, Porto District, Portugal

Nonius is a leading provider ofGuest Technology Solutionsfor the hospitality industry, serving over500, 000 hotel rooms worldwide. Our solutions includecloud and edge computing, AI, Io
T, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology forhealthcare, maritime, and
- living spaces, integrating with global partners likeSamsung, LG, Google, and Appleto drive seamless innovation. .

Job Description

We are looking for aCustomer Success Engineerto support clients using ourTV and Cast solutions throughout their lifecycle from deployment to retention. You will assist with project setup, content coordination, screen configuration, and client onboarding. You’ll help resolve support tickets, track usage and performance, and prepare reporting. Additionally, you'll support upsell opportunities and contract renewals, ensuring clients get the most value from our platform to enhance communication and guest engagement.

This role requires
- time
- site presence at our office in Maia, Portugal.

Key Responsibilities

• Provide product level 3 technical support (diagnosis, troubleshooting, escalation, resolution).
• Support project deployment (pre-installation checks, technical clarifications, issue resolution, system readiness).
• Support integration with
  - party systems (activation, collaboration with Hub Team, troubleshooting).
• Product feature validation and improvement (testing, bug identification, enhancement proposals, readiness validation).
• Product technical documentation management (updating training materials, quick guides, techdocs).
• Internal and client feedback collection (gathering insights, pain points, relaying to Product Managers).
• Sales and VAR support (technical assistance, demo kit setup, training,
  -
  - concept support).
• Innovation of technical support tools (exploring new support and documentation technologies, introducing new approaches).

Nice to Have

• Knowledge of IPTV protocols and technologies.
• Linux command line.
• Scripting languages.
• Additional languages.
• Previous experience in similar positions.
  
• Hospitality experience.

Must Have

• Degree in Informatics, Electronics, or equivalent working experience.
• Knowledge of TVtechnologies.
• Experience with customer service.
• Fluent in English (spoken and written).
• Empathy towards helping customers and ability to manage the customer expectations.
• Creative, resourceful,
  - oriented and highly organized.
• Excited about immersing yourself in the world of technology.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• Real responsibilities and autonomy
• Expand your knowledge of various countries and regions
• Great career opportunity in a
  - evolving Technology company
• Contribute to the greater experience of millions of Travellers around the World!

A
- time position
Attractive salary package.

Trainings

Opportunities for training and development.

Health Insurance

Health insurance provided.

Eat & Drink

Office with staffkitchen andfree beverages.