Customer Success Enginner - HUB Maia

Customer Success Enginner - HUB
Maia
Maia, Porto District, Portugal

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built
- house, allowing highly integrated and competitive offers. Our technology solutions serve more than 500, 000 rooms worldwide in hotels of the most renowned international chains and several emblematic independent hotels. We also extend hospitality technology to markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime, and other Sport and Leisure facilities.

Job Description

We are seeking a Customer Success Engineer to support our Integrations Hub product, a
- based middleware solution for the hospitality industry that integrates over 150 systems worldwide.

This role requires
- time
- site presence at our office in Maia, Portugal.

Responsibilities

• Assist the sales team with setting up demos and Proof of Concepts (Po
  Cs).
• Support onboarding of new clients through cloud configuration and integration setup.
• Provide technical support and guidance to customers to ensure smooth deployment and operation.
• Support and troubleshoot
  - specific issues during installation and ongoing operation.
• Identify, test, and report bugs to developers. Maintain and update training materials and documentation for colleagues.
• Gather customer feedback and report issues to the Product Manager.
• Maintain daily communication with customers to engage and guide them.
• Respond promptly and professionally to
  - related inquiries via email.
• Collaborate closely with sales, product development, and support teams to meet customer needs.

Must Have

• Degree in Informatics, Electronics, or equivalent experience.
• Knowledge of Web Services, APIs, HTTP, TCP/IP technology.
• Fluent in English (spoken and written).
• Strong troubleshooting and
  - solving skills.
• Familiarity with Linux command line and scripting languages.
• Empathy and ability to manage customer expectations.
• Detail-oriented, organized, and resourceful.

Nice to Have

• SQL knowledge.
• Previous experience in customer service or technical support.
• Additional language skills.

What’s great about this job?

• Great team of smart people in a friendly and open culture.
• Real responsibilities and autonomy.
• Opportunity to expand your knowledge of various countries and regions.
• Great career prospects in a
  - evolving technology company.
• Contribute to enhancing the experience of millions of travelers worldwide!