Customer Success Executive Lisboa

Customer Success Executive
Lisboa
Lisboa, Lisboa, Portugal

Why join us?

At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster
- lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.

Now proudly part of the Epassi Group – a leading European provider of employee benefits and mobile payments – we are growing stronger as part of an international ecosystem of innovation,
- being, and
- driven impact. With almost 1, 000 employees across Europe, Epassi has been recognized by the Financial Times as one of the
- growing companies in Europe.

Key Responsibilities

1. Merchant and Offer Operations:

• Assist in the onboarding, updating, and maintenance of digital offers and partner campaigns inside our platform.
• Monitor expirations, test and manage merchants, promotions, and promotional codes, and ensure correct content visibility for
  - users.
• Support vendors onboarding and training, handle claim resolution, and
  -
  - day coordination.
• Help manage incentives catalogues and stocks for incentives programs or special campaigns.

2. Campaigns Management:

• Collaborate on writing texts, uploading banners, selecting featured offers, and maintaining editorial consistency.
• Create special campaigns and vertical projects, tailoring content by audience or theme.
• Schedule and configure content rankings and newsletter campaigns using internal tools.

3. Quality Control & UX Testing:

• Ensure accuracy and consistency of platform content across mobile and desktop.
• Moderate user comments and feedback, and run periodic platform tests to improve user journeys.
• Identify areas for improvement based on performance metrics.

4. Competitive Benchmarking:

• Regularly analyze competitors' offers and pricing strategies.
• Share market insights with commercial teams to inspire new opportunities.

What are we looking for?

- Experience or education in digital marketing, customer success, business operations, or related fields.

- Strong organizational and analytical skills with attention to detail.

- Proficiency with Excel and ability to adapt to new platforms quickly.

- Excellent writing skills.

- Curious mindset, willingness to learn, and a proactive attitude.

- Languages: Portuguese (native/proficient) and English (high level required). Spanish is a plus.

What do we offer?

• Bonus & incentive structure
  
  based on individual performance.
• Hybrid work model
  
  : 2 days per week in our office.
• Meal vouchers
  
  and additional
  
  flex benefits
  
  .
• Flexible working hours
  
  to support
  - life balance.
• Ongoing training & career development plans
  
  to help you grow within the company.
• Language classes
  
  and opportunities for continuous learning.
• Well-being initiatives and team activities
  
  to foster engagement and collaboration.

If you are passionate about

operations, customer relationships, and driving business success

, we'd love to hear from you