Customer Success Intern Viseu

Customer Success Intern
Viseu
Viseu, Viseu District, Portugal

ABOUT GOPARITY

Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose.

Since 2017, we’ve financed projects with ~50M€ and built a growing global community of investors. Our mission is to democratize finance — for people and for the planet.

We’re looking for curious, proactive people who want to learn, grow, and help us deliver an excellent experience to our community of sustainable investors.

The Role

As a Customer Success Intern, you’ll be part of our Operations & CS team, the first point of contact for our investors. Your mission will be to help us provide clear, empathetic, and efficient support across email, chat and phone.

You’ll learn how our platform works inside out, answer questions from investors, solve issues, and help make sure everyone has a smooth experience. Over time, you’ll grow into handling calls and more complex cases, becoming a key part of the team.

What You’ll Do

• Manage investor requests via email, chat and phone.
• Ensure a smooth customer journey and clear communication.
• Guide investors through their experience with the platform.
• Keep track of open tickets and follow up on pending issues.
• Support the team in maintaining FAQs and other helpful resources.
• Share feedback from investors to improve processes and tools.

ABOUT YOU

• Bachelor’s degree in Management, Economics or a similar field.
• Based in Lisbon or willing to commute regularly – some tasks require
  - person presence (e. G. contract archives, occasional client meetings).
• Fluent in Portuguese and English, Spanish is a plus.
• Strong written communication skills.
• Empathetic and patient: you enjoy helping people and finding solutions.
• Well-organized,
  - oriented, and able to manage several requests at once.
• Comfortable with tools like Excel and quick to learn new ones.
• Previous experience in a
  - facing role is valued, but not required.
• Eligible for an IEFP internship — more details here: https://www.Iefp. Pt/estagios? tab=estagios-talento

Bonus points if you have:

• Experience in a startup or fintech environment.
• Knowledge of basic financial concepts.
• Familiarity with customer support tools (e. G. , Hub
  Spot, Zendesk).

What We Offer

• A chance to learn about impact finance, fintech, and customer success in a
  - growing European startup.
• Supportive onboarding and training to grow into the role.
• A dynamic, international, and diverse team (we’re an English-first company).
• Hybrid work setup: work from home and join us at our Lisbon office (Bairro Azul) when needed.
• Participation in quarterly team meetings in Lisbon, as well as our yearly offsite (location TBD).
• Your monthly salary will range from 1. 149, 50€ to 1. 358, 50€ gross, depending on your qualifications, plus a 10, 20€ food allowance per working day (approximately €214 per month).

The Hiring Process

1. Short screening interview (~15 min)
2. Practical case study/challenge
3. Interview with Head of Operations (~45 min)
4. Final interview with our leadership team

How to Apply

Apply through Linked
In or send your CV to hello@goparity.com.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an equal opportunities employer and do not discriminate based on gender, race, color, religion, sex, pregnancy, national origin, age or ability. We want every colleague to feel included and able to perform their work with independence and
- being.

We are open to accommodate accessibility requests and if you need support in the recruitment process, please get in touch with us at hello@goparity.com