Customer Success - Italian Speaker - €20.099 - €54.157 A Year Lisboa

Customer Success - Italian Speaker - €20.099 - €54.157 A Year
Lisboa
Lisboa, Lisboa, Portugal

**Description**We are_ Rydoo_! Europe’s fintech
- up that makes expense management the easiest part of your day. Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos. We are building a new generation of expense management software with a
- first approach that our
- users truly benefit from. **Rydoo in a snapshot**:
- Ambitious international team (150+ Rydoo'ers and growing)- 33 nationalities speaking over 15
- 6 offices across 3
- Easy-to-use expense management app available on i
Phone and Android- Supporting over 10, 000+ clients and 1 million+ users
- 4. 7 employer score on**The role**Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day. As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value. - Learn the ins and outs of Rydoo, to promote the capabilities of Rydoo- Partner with customers to understand their goals and provide recommendations based on your experience and product
- Be metrics driven and identify if a customer relationship might be at
- Work together with the account management team to identify growth
- Recognize customer needs and recommend additional
- Proactively communicate product changes and other relevant updates to our
- Understand our customers’ key business challenges and provide feedback to our product team**Requirements**:
- Customer
- Experience in solving more complex business
- Excellent verbal and written communication
- Result oriented
- Learning by doing
- Being a compassionate, unselfish, true team
- Experience in customer or relationship management would be a nice
- Native/ Fluent command of Spanish, Portuguese and English**Benefits**Next to our amazing team, informal & international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:
- A competitive package, including salary and
- Meal vouchers of €9 per
- Rydoo Hybrid work policy: decide for yourself where you are most
- Rydoo On Tour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office. - Professional freedom and a flexible work
- Upskilling through training and coaching
- Regular company and team
- Wonderful international team with more than 33 different
- Free Portuguese language
- Spectacular onboarding program for all new Rydooer’s- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional after work drink, and great parties (believe us )- Permanent contract**Check us out**:Join Rydoo and leave your mark on the future of Expense Management - Ready to join?