Customer Success Manager (English And Russian/Ukrainian Are Required)
As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.
Key Responsibilities
- Manage and support clients during bind processes.
- Help customers understand how to effectively use our services and platforms.
- Onboard and train new clients.
- Build and maintain strong,
- term relationships with clients. - Respond to customer inquiries and resolve issues in a timely and professional manner.
- Monitor customer engagement and identify opportunities for upsell or additional support.
- Collaborate with internal teams to continually improve the customer journey.
Tools You'll Use
- Salesforce Sales Cloud (CRM & task management)
- Zoom Phone and Zoom Work Space (client communication & collaboration)
- Other internal systems and tools as required
Requirements
- Previous experience in Customer Success, Account Management, or a related
- facing role. - Understanding of insurance industry processes is a plus, especially bind workflows.
- Strong communication and
- solving skills. - Comfortable with remote work and multitasking across multiple systems.
- Tech-savvy and experienced with digital tools and platforms.
- Availability to work during Pacific Time (PT) business hours.
What We Offer
- Collaborative and supportive team culture.
- Training and growth opportunities.
- Competitive compensation based on experience.
Interested?
We'd love to hear from you! Please submit your resume and a short note about why you're a great fit for this role.
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Descompagnons Trabalho Temporário Lda Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 16. 7. 2025
Vaga de emprego atual
5 pessoas já viram esta oferta de emprego.