Customer Success Manager - Fluent in Portugese Lisboa

Customer Success Manager - Fluent in Portugese
Lisboa
Lisboa, Lisboa, Portugal

Customer Success Manager – Remote (Portugal-based only)

Fluent in Portugese

Have Saa
S experience? We need you!

Hey there,
- savvy
- person!

Are you based in the Portugal , fluent in Portugese – and have real experience working in Saa
S ? Then let’s talk.

We’re looking for a Customer Success Manager to support our awesome customers using Green
Sketch – our solar design Saa
S platform that’s shaking up the renewable energy space across Europe.

☀ Who We Are:

We’re OSW , one of Europe’s
- growing solar distribution companies. Alongside delivering
- quality solar gear, we’ve developed Green
Sketch – a clever Saa
S tool that makes solar system design fast and
- free.

Now, we’re growing – and we want a Saa
S-savvy,
- happy hero (that’s you) to help us scale our impact even further.

What You’ll Be Doing:

Be the main point of contact for solar installers using Green
Sketch

Onboard new users and train them on the platform (virtually – or occasionally in person)

Troubleshoot problems like a pro and escalate when needed

Understand customer needs and proactively guide them to success

Promote new features and ensure adoption

Track customer health and reduce churn

Share feedback with the dev team to help make the platform even better

You Must Have:

Be based in the Portugal (yes, really!)

Be fluent in English + Portugese

2+ years of direct experience in Customer Success or Account Management within a Saa
S company

Confident explaining software tools and digital workflows to customers

Clear communication skills and a proactive,
- do attitude

Comfortable with CRMs and remote communication tools

Bonus points if you’ve worked in solar or a technical industry – but not essential

What’s In It For You:

Remote role (as long as you're in the Portugal)

Full-time, permanent position

Monday to Friday schedule

Be part of the renewable energy boom

Work with an experienced, international, and passionate team

Sound like you?

Apply today and help solar professionals across Europe get the most out of Green
Sketch. Let’s make clean energy simple – and sketch a brighter future together.