Customer Success Manager - German Market

Customer Success Manager - German Market

2 months ago Be among the first 25 applicants

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Germanmarket and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving
- term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a go
  FLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• DYNAMIC AND COLLABORATIVE CULTURE: Join a diverse, supportive, and knowledge‑sharing environment where your ideas matter.
• Fast‑paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in German
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem‑solver with a growth mindset
• Team player who values collaboration and knowledge‑sharing
• Experience in Training, e‑Learning, or HR Solutions (Saa
  S) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:

• Dynamic, startup‑like experience within the security of a fast‑growing, 25‑year old Swiss‑based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on‑boarding and fast ramp mentoring program leading candidate to success.
• World‑class learning experience by being a go
  FLUENT learner. Learn from one of our 18 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team‑building events.
• Eager to learn more, watch our video to discover go
  FLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/