Customer Success Manager (German) Lisboa

Position

Customer Success Manager (German)

Location

Lisbon, Portugal

Employment Type

Full-time

Remuneration

Base salary.

Duties and Responsibilities

• Build and maintain strong,
  - term relationships with assigned clients or customers.
• Conduct regular
  - ins and business reviews to monitor satisfaction and performance outcomes.
• Serve as the main point of contact for client inquiries, requests, and escalations.
• Collaborate with
  - functional teams to address client needs and resolve issues promptly.
• Oversee the onboarding of new clients to ensure a smooth transition and successful implementation.
• Track client usage, engagement, and satisfaction data to identify risks and improvement opportunities.
• Provide product education, updates, and best practices to help clients maximize value.
• Gather client feedback to inform internal teams and support continuous product or service improvements.
• Identify and pursue opportunities for account growth through upselling or
  - selling.
• Support the enhancement of customer success tools, resources, and internal processes.
• Prepare and present reports on key client metrics, including retention, satisfaction, and growth.

Requirements

• Native/fluent in German (C1), both oral and written. Fluent in English (at least B2).
• Bachelors degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a
  - facing role (preferably in B2B, Saa
  S, or technology environments).
• Strong understanding of customer relationship management principles and practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build trust and rapport with clients at all organizational levels.
• Proactive,
  - driven mindset with strong
  - solving and analytical abilities.
• Skilled in managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM platforms (e. g. , Salesforce) and reporting tools.
• Experience analyzing customer data and interpreting performance metrics.
• Passion for customer advocacy and commitment to delivering exceptional service experiences.

Benefits

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Mon-Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Meal allowance
• Company car or transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance.

Apply

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